Supplemental Terms of Service
These Voicemail Drops Supplemental Terms (the “Voicemail Terms”) form part of, and are incorporated into, the Interceptly Terms of Service (the “Master Terms”) and Privacy Policy.
Capitalized terms not defined here have the meanings set out in the Master Terms.
By using Interceptly’s voicemail drop functionality, you agree to these Voicemail Terms in addition to the Master Terms. If there is any conflict, the Master Terms control unless expressly stated otherwise.
1. Scope of Service
Interceptly provides voicemail delivery functionality through its Platform, commonly referred to as voicemail drops or ringless voicemail.
Interceptly does not guarantee:
Message delivery
Message receipt
Absence of phone ringing
Absence of missed call notifications
Carrier behavior, voicemail systems, and filtering are outside Interceptly’s control.
Messages may be marked as sent and usage credits deducted when:
A carrier reports call progress or ringing, or
A carrier answers the call attempt
You acknowledge that charges may apply even if a voicemail is not ultimately received.
2. Compliance Responsibility
You are solely responsible for ensuring that your use of voicemail drops complies with all applicable laws, regulations, and industry rules, including but not limited to:
TCPA
TSR
TRACED Act
CAN-SPAM
Do Not Call regulations
Interceptly does not provide legal advice and does not represent that use of the Platform ensures compliance.
You must:
Verify consent before contacting any recipient
Maintain records of consent as required by law
Honor all opt-out and Do Not Call requests immediately
Regularly audit contact lists for compliance
Interceptly may request proof of consent at any time.
3. No Emergency Calling
All numbers used through Interceptly voicemail services are VOIP-based and do not support emergency calling.
You cannot place emergency calls, including 911, using Interceptly services.
You agree to:
Maintain alternative communication services for emergencies
Inform all authorized users that emergency calling is not supported
Interceptly is not a substitute for traditional telephone services.
4. Number Usage and Location Transparency
Interceptly may provide access to pooled or assigned VOIP numbers.
You agree not to:
Misrepresent the origin or location of a call
Mislead recipients regarding area codes or geographic presence
Number availability, continuity, and geographic proximity are not guaranteed.
5. Carrier and Network Limitations
Telecommunications carriers retain full discretion to:
Filter messages
Throttle traffic
Suspend or block campaigns
Interceptly has no control over carrier decisions and is not liable for carrier-imposed limitations, delays, or suspensions.
Delivery speed and throughput are determined by carriers, not Interceptly.
6. Acceptable Use and Prohibited Content
Use of voicemail drops is subject to Interceptly’s Acceptable Use Policy and prohibited content restrictions under the Master Terms.
You may not use voicemail drops for content or industries that are unlawful, misleading, exploitative, or objectionable, including but not limited to:
Spam or deceptive messaging
Fraud, phishing, or impersonation
Debt relief, payday loans, or tax relief schemes
Medicare-related solicitations
Political attack messaging
Car warranty promotions
Predatory or exploitative targeting
Adult or sexually explicit content
Illegal substances or services
Interceptly may, at its discretion, suspend or terminate access for violations.
7. Monitoring, Audits, and Enforcement
Interceptly may monitor voicemail activity to enforce compliance with its Terms and Policies.
You agree to cooperate with reasonable audits, including providing:
Consent records
Compliance documentation
Campaign-related information
Interceptly may investigate suspected violations and cooperate with regulatory or law enforcement authorities as required.
8. Data Use and Privacy
Use of voicemail services is subject to the Interceptly Privacy Policy.
Interceptly acts as a service provider for customer content and does not sell personal data.
Interceptly may collect anonymized usage data for:
Platform operation
Security
Analytics
Product improvement
You remain responsible for your own data retention and recordkeeping obligations.
9. Warranties
You represent and warrant that:
All voicemail recipients have provided valid, lawful consent
Messages are accurate and not misleading
Opt-out and Do Not Call requests are honored immediately
All applicable laws and industry standards are followed
You are responsible for all activity conducted under your account.
10. Indemnification
You agree to indemnify and hold Interceptly harmless from any claims, losses, fines, penalties, investigations, or expenses arising from:
Your voicemail content
Your use of voicemail services
Failure to obtain or document consent
Violations of applicable laws
Misrepresentation or misuse of the Platform
11. Updates
These Voicemail Terms may be updated in accordance with the Master Terms.
Continued use of voicemail services after updates take effect constitutes acceptance.