Engage Intercept is Interceptly's assisted outreach package.
Unlike Pipeline Builder, Engage Intercept is a platform-and-data model: Interceptly provides the software, data, campaign templates, and ongoing support, while you manage your own campaign delivery. This article covers everything included in the service, how the setup and launch process works, and the terms that apply. Use it as your reference throughout onboarding and delivery.
Support
Interceptly supports you directly.
Campaign Performance Team: you'll have a dedicated point of contact for onboarding and regular campaign reviews, supported by a team of customer support executives.
Live Chat: available 24/7 for AI-powered support. Human support is available Monday to Friday, 10 am CET to 5 pm EST.
Email: available for non-urgent queries, reporting, and documentation.
Knowledge Base and video onboarding: a full library of guides, walkthroughs, and outreach tips accessible via the Live Chat icon and Help Center.
LeadIntercept™ and Campaign Templates
Interceptly sets up LeadIntercept™ competitor tracking and provides advanced campaign templates for each account. You run your own campaigns using these templates and data.
LeadIntercept™ Competitor Tracking
Each account includes LeadIntercept™ competitor tracking for 10 competitor profiles as standard.
Setup takes 14 to 21 business days after the competitor list is submitted.
Weekly updates are delivered on Wednesdays or Thursdays.
If a competitor list needs to be updated, 7 days' notice is required.
You have access to the LeadIntercept™ portal.
Additional competitor profiles can be added at any time at a preferential monthly price. Contact us for pricing.
Campaign Templates
Interceptly provides advanced multichannel, multi-step campaign templates ready for your data and content. These templates cover LinkedIn and email outreach and follow best-practice sequencing.
🎓 Note: Engage Intercept is not a fully managed campaign service. Interceptly provides the templates, data, and platform. You run campaigns using these resources, with ongoing support from Interceptly.
Onboarding and Launch Process
Onboarding and launch are managed through Live Chat using tickets.
Step 1: Account Setup Form
Interceptly sends the Account Setup Form to you once the account is activated. This form is used to set up user access, configure the Interceptly workspace, and prepare the required automations. It must be completed before onboarding can begin.
Step 2: Service Setup Tickets
After the Account Setup Form is completed, Interceptly creates Live Chat tickets for each service included in the plan. Tickets are created for Engage Intercept, LeadIntercept™, Managed Domains (if the Email Deliverability Service is active), Automations, Reporting, and your Interceptly membership.
Each ticket explains what information is required, why it is needed, and what happens next. All updates, questions, and follow-ups for each service are handled inside the relevant ticket.
Step 3: Onboarding Calls
Three onboarding calls are held between you and your CSM. These are designed to get you live quickly and ensure the platform is set up correctly.
Call 1: setup and access. Covers workspace configuration and getting you up and running.
Call 2: data and targeting. Covers ICP definition and LeadIntercept™ usage.
Call 3: content and outreach best practices. Ensures campaigns are structured correctly from day one.
🚨 Important: All launch timelines assume forms and feedback are completed without delay. Delays in providing the required information will extend delivery timelines.
Reporting and Automations
Reporting and automation are included in the ongoing Engage Intercept delivery.
Reporting
Weekly updates: your CSM reviews campaign progress and sends weekly actions, tips, and campaign suggestions to you via a Reporting Ticket in Live Chat.
Review calls: a call with you and your CSM at least every 4 weeks to review campaign performance and agree on next steps.
Feedback questionnaires: short questionnaires are sent to you periodically to confirm alignment and identify issues early.
Live reporting: campaign performance data is available in the platform for you to view and export.
Automations
Included automations: CRM automation directly supports campaign performance. Examples include reply notifications and webhook-based alerts for key campaign events.
Automation requests: all requests are submitted via a Live Chat ticket. Requests must be relevant to the delivery and success of your campaigns. Automations outside this scope may not be supported.
Software
Every Engage Intercept subscription includes access to Engage AI, Interceptly's premium outreach software with built-in AI engagement features.
Engage AI: included with every Engage Intercept subscription.
AI features: AI-powered engagement, inbox, and reply tools.
Independent use: you may create and run additional campaigns outside of Engage Intercept delivery.
Shared limits: all activity runs within the same account-level sending and activity limits. Additional campaigns may reduce activity available for Engage Intercept-supported campaigns.
Coordination: confirm any additional campaign activity with your CSM before proceeding, to avoid conflicts with managed delivery.
Data and Inclusive Features
The following features are included as standard with every Engage Intercept subscription. Not all features are used in every campaign.
Buyer intent data: available for US-based prospects. Signals are derived from verified third-party sources.
Boosted connections: mobile-based delivery to improve LinkedIn connection acceptance rates.
Boosted InMail: prioritized delivery to Open Profiles.
Campaign templates: best-practice templates available in the Knowledge Base.
Member perks: access to discounts across sales and operations tools.
Video messaging: add personalized video to LinkedIn and email campaigns.
B2B contact data: access to 700 million-plus global B2B contacts.
Phone steps: add phone steps to campaigns via tasks (inclusive), webhooks (inclusive), or the Interceptly Dialler ($95/month).
Instant Enrich: apply verified email to leads using credits.
Enrichment credits: 500 credits per month, with remaining credits available for additional enrichment activity.
Email warm-up: mailboxes are warmed automatically before campaign activity begins (requires Email Deliverability Service).
Unified Inbox: manage all replies in one place.
CRM sync: native sync with HubSpot, Salesforce, and Pipedrive.
Live reporting: view and export campaign performance data.
Dedicated IP: residential IPs aligned to your location for platform-safe social activity.
Optional: Email Deliverability Service
Interceptly offers an email deliverability service that includes all domain sourcing, mailbox setup, and technical configuration.
What's Included
When the Email Deliverability Service is active, the following is set up and managed by Interceptly for each LinkedIn account.
Dedicated sending domain, selected to match your brand, and pointed to your website.
Google mailboxes, provisioned and configured for deliverability.
Full DNS and authentication setup, handled entirely by Interceptly. No technical setup is required on your side.
Automated email warm-up, completed before campaign activity begins. Sending volume increases gradually to protect the domain and mailbox reputation.
You'll find our current pricing in our Email Deliverability Service FAQ's.
Timelines to Know
The table below lists the key timelines for Engage Intercept delivery. All timelines assume forms, approvals, and feedback are provided without delay.
Item | Timeline |
LeadIntercept™ setup | 14 to 21 business days from confirmation. |
Human support hours | Monday to Friday, 10am CET to 5pm EST. |
Terms and Conditions
The following terms apply to every Engage Intercept account.
Minimum accounts: one LinkedIn account is required per subscription.
Pricing basis: the licence fee is per LinkedIn account, per month.
Minimum term: all subscriptions have a minimum commitment of 3 months.
Sales Navigator: a LinkedIn Sales Navigator subscription is recommended for the duration of the agreement.
These terms apply in addition to Interceptly's Supply of Service Terms and Conditions. Payment of the subscription confirms acceptance of those terms.
FAQs
Q: Does Engage Intercept include managed campaigns?
A: Engage Intercept is not a fully managed campaign service. Interceptly provides the platform, data, LeadIntercept™ setup, campaign templates, and ongoing CSM support. You run your own campaigns using these resources. If you need a fully managed service where Interceptly builds and runs campaigns, Pipeline Builder Core or Advanced is the right package.
Q: Does Engage Intercept include email domains and mailboxes?
A: No, but you can add our email deliverability service, which includes all domain setup, mailbox configuration, warm-up, and platform integration. Your campaigns can run on both LinkedIn and email.
Q: How do I get support?
A: Contact Interceptly directly via Live Chat or email. Live Chat is available 24/7 for AI-powered support. Human support is available Monday to Friday, 10am CET to 5pm EST.
Q: What is the difference between Engage Intercept and Pipeline Builder?
A: The key difference is the delivery model. With Engage Intercept, Interceptly provides the platform, data, and templates, and you run your own campaigns with CSM support. With Pipeline Builder, Interceptly builds and manages all campaigns on your behalf. Pipeline Builder also includes done-for-you multichannel sequences, more enrichment credits, and a higher level of managed delivery. Engage Intercept suits clients who are actively managing their own outreach and want Interceptly's data and tools to support it.
Q: Can I add more LeadIntercept™ competitors?
A: Yes. Additional LeadIntercept™ competitors can be added to any Engage Intercept account at any time at a preferential monthly price. Each account includes 10 competitor profiles as standard. Contact us to arrange additional competitors and confirm pricing.
Q: What happens if onboarding information is delayed?
A: All timelines, including the 14 to 21-business-day LeadIntercept™ setup, assume forms and approvals are completed without delay. Delays in providing the required information will extend delivery timelines.
Q: Do I need LinkedIn Sales Navigator?
A: LinkedIn Sales Navigator is recommended for the duration of the Engage Intercept agreement. While it is not a hard requirement, it significantly improves targeting and campaign performance. Having this in place before onboarding begins is advisable.
🚀 Success! Once the Account Setup Form is complete, Interceptly handles platform setup, LeadIntercept™, and template delivery. Your role is to brief us accurately and run your campaigns effectively with our support.