All scheduled replies follow the account’s local timezone, not the prospect’s timezone. This ensures consistent sending behavior across your team.
Step-By-Step Guide
Follow these steps to schedule a reply from the Inbox:
Select "Inbox" from the left-hand navigation.
Select the conversation you want to reply to.
Type your reply in the message box.
Select the clock icon next to the send button.
Select the date and time you want the reply to be sent.
Review the scheduled date and time to confirm it matches your account’s local timezone.
Select "Schedule" to confirm.
🚨 Important: Scheduled replies use your Interceptly account’s local timezone, not the recipient’s timezone.
Best Practices
Schedule during business hours: Pick times that match your prospect’s typical workday to improve response rates.
Double-check your account timezone: If you work across regions, confirm your Interceptly account timezone before scheduling replies.
Use scheduling for follow-ups: Scheduling is useful when you want follow-ups to go out at a precise time without reminders.
FAQ
Q: Which timezone does the scheduled reply use?
A: A scheduled reply uses the Interceptly account’s local timezone. It does not adjust automatically to the prospect’s timezone.
Q: Can I edit or cancel a scheduled reply?
A: Yes. You can open the conversation before the scheduled send time and update or remove the scheduled reply.
Q: What happens if I am offline?
A: The reply will still send automatically at the scheduled time, even if you are not logged in.
🚀 Success! If you need help with Inbox workflows, contact Interceptly Support so the team can guide you.