Interceptly provides dedicated support to Revenue Growth Partners across every stage of the relationship. From onboarding through to ongoing campaign delivery and new business development.
All support is provided directly to you as the partner. You manage your own client relationships and provide support to your clients directly. Interceptly does not communicate with your clients.
This article covers every support channel available to you and explains what each one is for.
💡 Support is partner-facing only. Interceptly supports you. You support your clients. Your clients should contact you for any questions or issues, not Interceptly directly.
Your Support Contacts
As a partner, you have access to five types of support. Each serves a different purpose.
Partner Success Manager
Your Partner Success Manager (PSM) is your primary strategic contact at Interceptly. The PSM's role is to help you grow your partner business, advising on strategy, supporting new business development, and ensuring you have what you need to close and retain clients.
Your PSM covers:
New business strategy and advice on positioning the service to prospects.
Guidance on which package is the right fit for a specific client.
Support with proposals, pricing conversations, and objection handling.
Regular check-ins to review your pipeline and partnership performance.
Escalation point for any issues that require senior attention.
Campaign Manager
Your Campaign Manager is the operational contact responsible for your client campaign development and launch. Once a client is onboarded and the briefing information has been submitted, the Campaign Manager takes over execution.
Your Campaign Manager covers:
Building and launching your client's campaigns.
Writing and refreshing campaign copy every 90 days.
Sourcing and validating prospect data for each campaign cycle.
Campaign performance monitoring and optimization.
Coordinating the approval process with you before any campaign goes live.
💡 Campaign approval: All campaign content is reviewed and approved by you before launch. Your Campaign Manager will send content for sign-off as part of the standard launch process. Build this into your client timeline expectations.
Live Chat
Live Chat is available on interceptly.ai and is the fastest way to get a same-day response for questions, requests, or issues. Use Live Chat for anything that needs a quick answer or action, platform questions, campaign queries, account changes, or general support.
Live Chat is staffed for responsive, same-day support during business hours.
Email Support
Email support is available for queries that benefit from a written record or that require more detail than a chat conversation. Use email for formal requests, documentation, or anything you want tracked in writing. Responses are provided on the same day.
Partner Slack Channel
Partners have access to a dedicated Slack channel with the Interceptly team. Slack is the best channel for ongoing communication, quick updates, and staying connected with your PSM and Campaign Manager between scheduled calls. It is also where Interceptly shares product updates, new resources, and partner announcements.
Summary: Which Channel to Use
Channel | Best used for | Response |
Partner Success Manager | Strategy, new business, proposals, escalations, partnership reviews | Same day |
Campaign Manager | Campaign development, copy approval, data sourcing, launch coordination | Same day |
Live Chat | Quick questions, platform queries, general support | Same day |
Formal requests, written records, detailed queries | Same day | |
Slack | Ongoing communication, updates, announcements | Same day |
Help Center and Partner Resources
The Interceptly Help Center contains articles covering every aspect of the partner programme. From package specifications and LeadIntercept™ to positioning guides, objection handling, and white label setup. New articles are added regularly.
The Partner Information section of the Help Center is the reference library for your partnership. Before contacting support for a how-to question, it is worth checking here first.
🚀 New to the Help Center? Start with the Partner Information collection at help.interceptly.ai. It covers everything from package specs and LeadIntercept™ to how to position the service and handle common client objections.
FAQs
Q: Does Interceptly provide support directly to my clients?
A: No. Interceptly provides support to you as the partner. You are responsible for managing your client relationships and providing support to your clients directly. Your clients should not contact Interceptly, all communication runs through you.
Q: Who is my first point of contact for a campaign issue?
A: For anything related to a live or upcoming campaign, copy, data, timelines, or launch, contact your Campaign Manager directly via Live Chat, email, or Slack. Your Campaign Manager is responsible for campaign delivery and is best placed to resolve campaign-specific issues quickly.
Q: Who do I speak to about growing my partner business?
A: Your Partner Success Manager is the right contact for anything related to new business strategy, positioning, proposals, or partnership growth. Contact your PSM via Slack or email to arrange a call or get input on a specific opportunity.
Q: What is the fastest way to get a response from Interceptly?
A: Live Chat on interceptly.ai is the fastest channel for same-day support. Slack is also highly responsive for partners who are active in their partner channel. Both are staffed for responsive, same-day support during business hours.
Q: Can I request branded sales and marketing materials?
A: Yes. Partner-branded sales and marketing assets are available on request with no Interceptly branding. Contact your Partner Success Manager or the support team via Live Chat or email to request specific assets. See the article "How the White Label Technology Works" for more detail.