There are two types of fees in the Revenue Growth Partnership: the partner fee and client licence fees. They operate independently, with different billing triggers, minimum terms, and cancellation processes. This article explains how each one works.
Partner Fee
The partner fee is a fixed monthly amount that covers your access to the white label technology, sales and marketing materials, and the full range of sales and technical support from Interceptly.
When Billing Starts
The partner fee begins on submission of the Partner Onboarding Form, following a successful application. Billing is monthly from that date.
Minimum Term
The partner fee has a minimum term of 6 months. At the end of each 6-month term, the agreement renews automatically for a further month unless cancelled in advance.
💡 Renewal timing: If you intend to cancel at the end of a 6-month term, you must provide notice before the renewal date. Cancellations take effect on the next billing cycle. See the cancellation section below for notice requirements.
Client Licence Fees
A client licence fee applies for each client account you add to the partnership. Each licence fee is separate and operates on its own billing cycle.
When Billing Starts
Client licence fees begin on submission of the Client Application Form for that account. Billing is monthly from that date.
Minimum Term
Each client licence has a minimum term of 3 months. After the 3-month minimum, the licence continues on a rolling monthly basis until cancelled.
After the Minimum Term
There is no automatic renewal for a fixed period after the minimum term ends. The licence simply continues month-to-month until you provide notice to cancel. No action is required to continue.
Cancellation
Cancellations apply to both partner fees and client licence fees. The same process and notice requirements apply to both.
Notice Requirements
To cancel a partner fee or client licence, you must provide written notice at least 30 days before the next billing cycle. Notice must be submitted through one of the following channels:
Live Chat on interceptly.ai.
Email to your support contact.
Your dedicated Slack channel.
Cancellations take effect at the end of the current billing cycle. You will not be charged for the following cycle once cancellation has been confirmed.
Refund Policy
There are no refunds on partner fees or client licence fees. Fees already charged for the current billing cycle are non-refundable regardless of the reason for cancellation.
🚨 Important: Cancellations submitted less than 24 hours before the next billing cycle cannot be guaranteed to take effect before that cycle begins. Submit notice with sufficient time to avoid being charged for an additional period.
Billing Summary
| Partner fee | Client licence fee |
Billing frequency | Monthly | Monthly |
Billing starts | On submission of Partner Onboarding Form | On submission of Client Application Form |
Minimum term | 6 months | 3 months |
After minimum term | Renews automatically for 6 months | Continues monthly until cancelled |
Cancellation notice | 24 hours before next billing cycle | 24 hours before next billing cycle |
Cancellation channel | Live Chat, Email, or Slack | Live Chat, Email, or Slack |
Refunds | None | None |
FAQs
Q: When does my partner fee start?
A: Your partner fee starts on the date you submit the Partner Onboarding Form following a successful application. The first monthly payment is taken from that date.
Q: When does a client licence fee start?
A: A client licence fee starts on the date the Client Application Form is submitted for that account. Each client licence is billed separately from that date.
Q: What does the partner fee cover?
A: The partner fee covers your white label technology, access to partner-branded sales and marketing materials, and the full range of sales and technical support provided by Interceptly. See the article "How the White Label Technology Works" and "What Support Do Partners Receive from Interceptly?" for more details.
Q: What happens at the end of the 3-month client minimum term?
A: After the 3-month minimum term, the client licence continues on a rolling monthly basis. It does not renew for a fixed term, it simply continues until you provide notice to cancel. No action is required to keep it running.
Q: What happens at the end of my 6-month partner term?
A: At the end of each 6-month partner term, the agreement renews automatically for a further month. If you do not want to renew, you must provide cancellation notice at least 30 days before the renewal date via Live Chat, email, or Slack.
Q: How do I cancel a client licence?
A: To cancel a client licence, provide written notice at least 30 days before the next billing cycle via Live Chat on interceptly.ai, email, or your partner Slack channel. The cancellation takes effect at the end of the current billing cycle. There are no refunds for fees already charged.
Q: Can I cancel mid-cycle and get a partial refund?
A: No. There are no refunds on partner fees or client licence fees. Cancellations take effect at the end of the current billing cycle, and fees for that cycle are non-refundable.
Q: Can I cancel a client licence during the 3-month minimum term?
A: No. The 3-month minimum term is a contractual commitment. Client licences cannot be cancelled before the minimum term has been completed. Fees for the minimum term are payable in full.
🚀 Success! If you have a billing question that is not covered here, contact the team via Live Chat on interceptly.ai, email, or your partner Slack channel. All billing queries receive a same-day response.